Seven years of
getting things delivered.

Sole point of contact for enterprise and government programs — owning scope, budget, delivery and the client relationship end to end.

• Drove 95% on-time task completion across 12+ simultaneous global deployments on an 18-month Jira roadmap, with zero missed client go-live dates.
• Owned P&L accountability for a multi-project portfolio: estimation, budget forecasting, invoicing and change-order negotiations that protected revenue recognition.
• Engineered 10+ third-party integrations — Salesforce, Oracle, MS Dynamics, Zoho, Prismforce, Google Workspace, Coursera and Pluralsight — removing manual data-sync work for clients.
• Delivered AI-powered platform enhancements: multi-tenancy architecture, competency frameworks, a gap-analysis engine and custom reporting dashboards across 25+ enterprise accounts.
• Built and shipped AI tools to production — an AI Authoring Tool, a Skill Advisor and a Requirement-Gathering agent — that cut content-creation and intake timelines significantly.
• Turned around critical, delayed projects by restructuring teams, working directly with developers and introducing internal ticketing to streamline support and hand-offs.
• Led a team of project managers, creating the templates and frameworks that standardised planning, requirement gathering and change management across every engagement.

Led a 24-person team turning two decades of tangled spreadsheets into one centralized, web-accessible data platform for a global commodity firm.

• Led end-to-end data digitalisation for an Australian commodity research firm, migrating legacy Excel datasets into a structured SQL platform and eliminating manual reconciliation.
• Reverse-engineered 18 interlinked worksheets and invented a repeatable data-mapping method the Excel and engineering teams adopted for every model.
• Coordinated a 24-person team of developers, designers and QA across 7 time zones — India, Singapore, China, Australia, Ghana, UK and Nigeria — with zero timezone-related delays.
• Ran a successful on-site engagement in Singapore, aligning business and technical stakeholders and closing the open design questions that had stalled the project.
• Partnered with infrastructure on Azure, supported QA in debugging model errors, and worked with the BA team to build complex Power BI dashboards wired into the models.
• Produced system-design flows and UML documentation that became the delivery team's single source of truth, cutting onboarding time for new engineers.

Where delivery discipline started: learning to listen to a customer, qualify a need and earn trust fast.

• Achieved a top-salesperson record by consistently exceeding targets in a fast-paced environment.
• Built and ran effective client-acquisition strategies through approved outreach methods.
• Advised customers on the right purchase and proactively surfaced complementary products — the earliest version of the consultative, needs-first approach I bring to delivery today.